Sometimes the quickest and easiest way to resolve your issue is by Googling the problem. You're bound to find the solution from the search results. TIP: You can define your search by searching for a portion of the error message, which is a direct cut and paste into the search field, or use keywords that describe the issue or how you produced the issue.
Search the Knowledgebase
You can also do a search on our knowledgebase. Just like the tip given above, you can search for the error or keywords describing the issue. [Knowledgebase]
Submit a Ticket
In the case an issue which cannot be fixed yourself, please lodge a ticket by logging into [ticket link here] and giving as much detail of the issue as you can. Try to be descriptive. Tell us what you did and how you did it when you got the error. Include any error message and even a screenshot of the issue would be handy.
Call us
If you have a webhosting HOME-1 and/or BUSINESS-1 plan and have pre-purchased the phone support addon, you can ring +61 2 8332 3030 opt 1.
NB: If you have not pre-purchased the phone support addon, our Customer Service team will be unable to assist you over the phone.
You can also do a search on our knowledgebase. Just like the tip given above, you can search for the error or keywords describing the issue. [Knowledgebase]
Submit a Ticket
In the case an issue which cannot be fixed yourself, please lodge a ticket by logging into [ticket link here] and giving as much detail of the issue as you can. Try to be descriptive. Tell us what you did and how you did it when you got the error. Include any error message and even a screenshot of the issue would be handy.
Call us
If you have a webhosting HOME-1 and/or BUSINESS-1 plan and have pre-purchased the phone support addon, you can ring +61 2 8332 3030 opt 1.
NB: If you have not pre-purchased the phone support addon, our Customer Service team will be unable to assist you over the phone.
